My Online Shop — Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Once your order is fulfilled, you will receive a tracking number via email or SMS.

Shipping Methods

My Online Shop partners with EPROLO for fulfillment. Depending on the product and destination, Eprolo uses:

• Standard Shipping: China Post, Yanwen, 4PX, UBI, Sunyou, ePacket

• Express Shipping: DHL, FedEx, UPS, EMS

• Local Warehouse Shipping (USA): USPS, UPS, FedEx

• Estimated Delivery Times

  United States:

  • Standard Shipping: 7–15 business days

  • Local Warehouse Shipping: 3–8 business days

  • Express Shipping: 3–7 business days

  International:

  • Standard Shipping: 10–20 business days

  • Express Shipping: 3–10 business days

  • Tracking

    Tracking numbers are provided for all orders. Tracking may take 2–5 days to update after shipment.

    Shipping Fees

    Shipping fees are calculated at checkout based on your location and selected shipping method.

    Lost / Stolen Packages

    If tracking shows “Delivered” but you did not receive your package:

    • • Contact your local carrier first

      • Then email us at support@myonlineshop.com for assistance We will help file a claim and work toward a resolution.

      • My Online Shop — Refund & Return Policy

        Order Cancellation

        Orders can be canceled within 12 hours of purchase. After fulfillment begins, cancellations are no longer possible.

        Returns

        We accept returns for:

        • • Damaged items

          • Incorrect items

          • Defective items

          To start a return, email support@myonlineshop.com within 7 days of delivery with:

          • Order number

          • Photos or video of the issue

          Non‑Returnable Items

        • • Clearance items

          • Digital products

          • Items marked “Final Sale”

          • Items without original packaging

          Refunds

          Once your return is approved:

          • Refunds are issued to your original payment method

          • Processing time: 3–7 business days

          Exchanges

        • If you received a damaged or incorrect item, we will send a replacement at no additional cost.

          
          

          ⏳ My Online Shop — Processing Time

          • Order Processing: 1–3 business days

          • Branding / Customization (if applicable): 2–5 business days

          • Tracking Activation: 2–5 days after shipment

          • Warehouse Fulfillment: Automatically handled by Eprolo

          • Shop App–Optimized Shipping Description

            Fast Processing • Worldwide Shipping • Real-Time Tracking

            Your order is processed within 1–3 business days and shipped using trusted carriers such as USPS, UPS, FedEx, DHL, and international partners. Delivery typically takes 7–15 business days in the USA and 10–20 business days worldwide. Tracking updates are provided automatically through the Shop App.